Responsibilities
♦️Handle customer inquiries and requests through various communication channels
♦️Resolve customer problems or complaints by understanding the issue, troubleshooting, and providing accurate solutions.
♦️Maintain comprehensive knowledge of the company’s products or services to offer accurate guidance and advice to customers.
♦️Document customer interactions, inquiries, complaints, and the actions taken to resolve issues in customer relationship management (CRM) systems.
♦️Gather customer feedback to help the company improve products, services, or processes and report common issues to relevant departments for review.
♦️Identify patterns in customer issues and provide feedback to improve product quality.
♦️Assist customers with placing orders, tracking orders, and providing information on promotions or special offers.
♦️Work closely with other departments, including sales, to ensure customer needs are met effectively
♦️Guide customers through the installation, configuration, and use of products when necessary.
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