Job Description
♦️The candidate will serve as the first point of contact for visitors, clients, and employees, providing a welcoming environment and excellent customer service.
♦️This role involves managing the front desk, handling calls, coordinating mail and packages, and supporting various administrative tasks as needed.
♦️A candidate who can play an essential role in creating a positive experience and smooth operation of the office.
Responsibilities
♦️Front Desk Management: Upon arrival, greet and welcome visitors and clients, providing directions and information as needed.
♦️Ensure the reception area is tidy, presentable, and stocked with necessary materials (attendance /visitors register, PPE etc).
♦️Good phone and Communication Etiquette.
Answer, screen, and route incoming phone calls professionally and efficiently.
♦️Take and relay messages accurately, ensuring timely communication with relevant team members.
♦️Respond to general inquiries via phone and email.
♦️Visitor and Meeting Coordination:
♦️Coordinate visitor access by registering guests, issuing visitor badges, and notifying employees of guest arrivals.
♦️Manage meeting room reservations and assist with setup, ensuring rooms are organized and equipped as needed.
♦️Maintain an organized mail and package log.
♦️Administrative Support:Assist with basic administrative tasks such as filing, data entry, and document preparation.
♦️Support office operations by ordering and restocking supplies as needed.
♦️Coordinate with other departments to provide general office support when required.
♦️Customer Service:Provide a high level of customer service to both internal staff and external visitors.
♦️Address questions, provide information, and help resolve issues courteously and professionally.
Qualifications
♦️Experience: 2-3 years in a receptionist, customer service, or administrative role.
Skills:
♦️Excellent verbal and written communication skills.
♦️Proficiency in Microsoft Office Suite and familiarity with office equipment (e.g., printers, copiers).
♦️Strong organizational skills and attention to detail.
♦️Ability to manage multiple tasks and prioritize effectively.
♦️Ability to work independently as well as collaboratively.
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