LEAM Consulting Job Portal

IT/Customer support officer

  • Full Time
  • Oyo


Job Title: IT/Customer Support Officer

Location: Ibadan

Job brief
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

♦️Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticketing system.
♦️Respond promptly and professionally to customer inquiries, providing accurate information and guidance.
♦️Diagnose and troubleshoot technical issues reported by customers, including hardware, software, and network problems.
♦️Assist customers in setting up and configuring hardware, software applications, and other IT-related equipment.
♦️Guide customers through the resolution process, providing step-by-step instructions or remote support as necessary.
♦️Escalate complex or unresolved issues to the appropriate IT teams or senior staff for further investigation and resolution.
♦️Ensure accurate and thorough documentation of customer interactions, issues, and resolutions in the ticketing system.
♦️Collaborate with internal teams, including developers, network administrators, and system administrators, to resolve customer issues.
♦️Stay up-to-date with product knowledge, system updates, and technology trends to provide effective support.
♦️Identify opportunities for process improvements and provide suggestions for enhancing the customer support experience.

♦️Bachelor’s degree in Computer Science, Information Technology, or a related field.
♦️Relevant certifications (e.g., CompTIA A+, ITIL) is an advantage.
♦️Proven experience in a customer support role, preferably in an IT environment.
♦️Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
♦️Familiarity with networking concepts, TCP/IP protocols, and troubleshooting network connectivity issues.
♦️Excellent communication skills, both written and verbal, with the ability to explain technical concepts in a clear and concise manner.
♦️Patience and empathy when dealing with customers of varying technical backgrounds.
♦️Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently.
♦️Ability to work well in a team environment, collaborating with cross-functional teams to resolve customer issues.
♦️Solid organizational skills, attention to detail, and the ability to prioritize and manage multiple customer inquiries simultaneously.
♦️Flexibility to work outside regular business hours, including evenings and weekends, to support customer needs.

Salary: N140,000 – N160,000 (Monthly)

Application Deadline
8th June, 2023.

Interested and Qualified candidates should send their CV and Cover letter to recruitment@leamjoblisting.com using the job title as the subject of the mail.

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